Nordwind Reviews

Nordwind Airlines, which started operations in 2008 with a fleet of three vessels, is currently one of the seven carriers with the largest passenger traffic. Airlines "North Wind" provide geography of flights in two hundred directions, connecting Russia with 20 countries.

For your information

To date, the carrier's fleet consists of 33 aircraft and includes Boeing 737, 777 and Airbus A330, A321. The base airport "Nord Wind" is Sheremetyevo.

Due to the popularity of the airline, Internet sites are replete with customer ratings of the services provided. After analyzing this information, we have compiled a description of the Nord Wind's pricing policy, on-board service and other indicators; Based on the feedback on the North Wind left in 2020, we have drawn up a number of recommendations to make the flight more comfortable.

North Wind Reviews

According to Tripadvisor users, the Russian carrier scored 3 points out of five. If we compare it with other airlines, the same indicators are present in Nordavia, Red Wings, UTair, Ural Airlines. Passengers rated the services of S7 Airlines, Aeroflot and Russia a little higher (by 3.5 points).

When flying with Nord Wind, customers are satisfied with the cleanliness of the cabin, ample legroom, on-board service, and airport check-in and boarding arrangements. For all these criteria, the company received 3.5 points.

The main advantages of the carrier, according to the majority, are the work of flight attendants and pilots. The attentive attitude of the staff and comfortable flight (including takeoff and landing) in 2020 are mentioned by the users of Otzovik - VladimirRai (December 08), KuklaDasha0407 (November 30th), Pavel Marina (November 18th), Red-i (October 09). The guest of the site writes about the professionalism of the crew Airlines-inform 09.01.2021, Sergey on the same resource in December 2020. The Avia.tutu website is also replete with positive assessments of the work of pilots and flight attendants (Evgeniy, October 2020, Helena, September 2020, Catherine, March of the same year); they are called masters of their craft and experienced specialists.

The smallest number of points (1.5 points) on the Tripadvisor was received for entertainment on board: lack of Wi-Fi, inability to watch films, etc. However, this does not greatly affect the overall flight experience. Customer dissatisfaction is more caused by regular flight delays, which have become more frequent since 2020, as well as downward changes in the parameters of hand luggage (in November 20). This was the main reason for the negative (and even angry) reviews about Nord Wind airline left by Ekaterina on Tripadvisor (01/11/2021), by Guests on the Airlines-inform resource in January of this year, and by many users of other Internet sites.

One of the drawbacks often seen in Nordwind reviews is the low level of customer support. On Otzyv.ru Sergey wrote about the impossibility of contacting company representatives through phone calls and e-mail. He advises low-cost airline customers to receive information in the Vkontakte social network group vk / com / severniy_weter (10/26/2020). On the same resource on October 4, 2020, the Guest mentions the problem of checking in for a flight due to a malfunction of the official website of the North Wind airline. I faced a similar problem and Marina (Avia.tutu, March 20); she only managed to register online on her third attempt. Tripadvisor Member Kirill V... I could not solve the problem of refunding due to the inability to get through to the company's specialists (01/08/2021).

Among the drawbacks noted in a large number of reviews about the airline "North Wind" is the placement in the cabin: travelers flying together have to sit far from each other, and even for an additional fee, it is not always possible to stay nearby. The negative impressions of the flight caused by this seating are shared Olga2901 (Otzovik, 17.10.20), Svetlana (Otzyvru.com, 13.08.20), Yulia Ermolaeva (Tripadvisor, 05.01.21).

Useful travel planning information:

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Baggage rules at Nordwind Airlines

Since November 5, 2020, the norms for the carriage of hand luggage and baggage have been changed. See the table for up-to-date information.

In accordance with the tariffs, customers have the right to transport 1 set of ski equipment weighing no more than 20 kg in the cabin free of charge (this service is paid for those who bought a Light ticket).

In addition to carry-on baggage in the cabin allowed transport for free:

• a backpack, briefcase and bag, the weight and dimensions of which meet the requirements applicable to carry-on baggage;
• baby food;
• suit in a case;
• a baby bassinet and other restraints (a stroller, including a folding cane-type stroller, must be checked in);
• medicines;
• walking sticks, crutches and walkers (a folding wheelchair must be checked in and received an onboard wheelchair);
• goods from Duty Free, packed and sealed, etc.

Important

Corkscrews, injection needles, knitting needles, nail scissors, folding knives and mercury-containing tonometers, barometers or pressure gauges should be specified separately for availability.

When going on the road, we recommend that you check your suitcases for availability prohibited to the carriage of items. These include:

• explosive, flammable liquid and solid substances;
• liquefied and compressed gases;
• toxic, poisonous and radioactive materials;
• firearms, gas and edged weapons;
• cans of gas or pepper.

Dry ice, oxygen cylinders, underwater lights, soldering equipment, wheelchairs with helium-type batteries may only be transported with prior authorization.

After reviewing the rating of the airline "North Wind" and the reviews of passengers on various Internet resources, we found a large number of references to the lack of information regarding free baggage and carry-on baggage. So, Vredinka-nata I was unable to contact the operators by phone to get information about the carriage of the stroller; after contacting the group on Vkontakte and on the official website, she received different answers to the question of interest (Irecommend, 01/13/2021). In this regard, we recommend that potential customers of the low-cost airline refuse to transport questionable items.

Many passengers are faced with the problem of oversizing, because representatives of the carrier require free placement of the cargo in the calibrator, prohibiting the folding of the corners of the bags or in any other way to reduce the size. The Guest of the Airlines-inform website on January 11 of this year, Polina on the same site (01/09/2021), write about the excessive requirements. Melons on Otzovik.

North Wind ticket prices compared to other airlines

According to reviews about the airline "North Wind", low prices are the main reason why passengers choose a low-cost airline. For such popular destinations as Sochi, St. Petersburg, Moscow, etc., the tariff “Economic. Light "is often among the most advantageous offers on the air services market. Nordwind's “price rivals” are Ural Airlines, Utair and Russia.

Thrifty travelers should take into account that the company has a list of paid services (seat selection, online check-in, catering, and others) that can significantly increase the cost of the flight. Alexander on Airlines-inform.ru in January of this year writes that with a decrease in ticket prices, the carrier is trying to make up the difference with "extortions" (forcing them to pay extra for exceeding the dimensions of hand luggage, reducing the standards; encouraging them to purchase comfortable seats, placing relatives far from each other, etc. .).

Because it is not always possible to be sure that the planned trip will take place, we advise you to pay attention to the possibility of exchanging a flight when purchasing a ticket. Choosing the tariffs "Economic. Premium "," Comfort. Premium "and" Business ", you can do it free of charge if you contact us earlier than a day before departure.

Tips for airline passengers:

• What is and cannot be taken in / carry-on baggage
• Are there cheap flights

Meals on the plane

All people who are going on a trip have a question whether they are fed on the plane. As indicated on the official website Nordwindairlines.ru, on short-haul and short-haul flights in Economy Class, only soft drinks (water) are provided. Customers who have paid for a Business Class flight or bought a ticket of any tariff for medium and long haul flights can count on free hot meals on board, as well as coffee and tea.

A list of destinations with guaranteed meals is published on the official website. After studying it, we came to the conclusion that food is free mainly on international flights, as well as on the following flights (in both directions):

• Krasnoyarsk-Simferopol, Sochi;
• Moscow-Bratsk, Blagoveshchensk, Irkutsk, Anadyr, Magadan, Yakutsk;
• Khabarovsk-Simferopol.

Considering that in most cases only drinks are served while traveling in Russia, we recommend taking a snack with you, or using a paid food ordering service.

For your information

Special meals for babies, children over 2 years of age and vegetarians can be served at an additional cost and upon prior reservation.

The whole truth is in the video review of one of the passengers:

Tips for flying with North Wind

Having studied the reviews about the flight by Nordwind Airlines, we have compiled recommendations that will help you avoid unpleasant surprises and make your flight more comfortable.

1. Weigh and measure your carry-on baggage in advance.

Because the company's employees carefully monitor compliance with the norms and do not even allow a couple of centimeters of excess in dimensions, we recommend that you prepare suitable suitcases and backpacks in advance. Those who often fly with "Nord Wind" are advised to take soft bags, where you can put the excess (because in addition to hand luggage, it is allowed to carry a backpack or a bag).

2. Expect to pay for the opportunity to sit next to your fellow traveler.

The low-cost airline adheres to the "random seating" rules. If you want to stay next to your husband, friend and relative during the flight, we recommend using a paid service.

3. Take care of your meals if you are traveling within the country.

Due to the fact that only drinks are served to passengers on the majority of flights within Russia (“Economic” fare), we recommend taking a snack with you.

4. Try to get the necessary information in advance.

Because communication channels with the employees of the "North Wind" work intermittently, it is better to find out the specifics of baggage transportation, flight and check-in a few days before the trip.

Nordwind services are in demand due to the professionalism of the crew and low prices. However, passenger reviews are increasingly dissatisfied with delays, forced surcharges and the inability to contact company representatives. These disadvantages negatively affect the carrier's reputation, forcing some customers to refuse further cooperation.